Refund Policy

Last updated March 28, 2023

We are always happy to process refunds providing the request is genuine and for the right reason. As online sellers, we have to accept refunds in line with consumer legislation.

For details on our refund deadlines and policies, please refer to the information below. Please note that our policies differ between services and that payment options may vary from one Service to another. Please also note that we treat violations of our Terms of Service very seriously, and we have no obligation to offer refunds to users who violate these terms, even if their requests are made within the designated refund period. You must meet the following criteria for a Refund.

It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our services, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.


Interpretation and Definitions


The words in which the initial letter is capitalized have meanings defined under the following conditions. 

The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.


For the purposes of this Policy:

  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • We (referred to as either, “The Company” "We", "Us" or "Our" in this Agreement) refers to Directory Assets ISLT UG, located at c/o Humans Space, Wollankstraße 101, Berlin 13187, Germany.
  • Service refers to the Website.
  • Website refers to the site accessible from
  • Service refers to the online course offered for sale on the website.
  • Orders mean a request by You to purchase service from Us.


All our sales are final, and no refunds will be given. As all our products are digital products, delivered instantly once payment is received it is impossible for you to return a product to us for a refund.

However, subject to any mandatory statutory rights, the company grants Consumers located in the European Union the right to cancel their purchase and receive a refund within 14 days from the date of entering into the contract. In order to exercise this right, You must send us an email at with an unequivocal statement of your intention to withdraw from the contract. The company will refund the price of the mockups using the same payment method as the original transaction. Upon exercising their right of withdrawal, the Consumer's license to use the mockups is retroactively revoked, and they must delete all digital and destroy all physical copies of the mockups.


  1. You just change your mind
  2. You choose not to use our services
  3. You have decided our product is “Not what I need”
  4. You do not have time to implement things
  5. You have found a different solution



Refunds will be credited to the original payment method that You used while making the purchase. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Late or missing refunds (if applicable)

  • If you have not received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
  • If you have done all of this and you still have not received your refund yet, please contact us.


We reserve the right to alter this Refund Policy at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our Refund Policy by contacting us at