Refund Policy
Last updated: July 4, 2025
Please read this policy carefully before making a purchase on https://mockups.directory. By placing an order, you acknowledge that you understand and agree to the terms below.
Digital Product Sales Are Final
All sales are final. As our products are digital and delivered immediately upon purchase, they cannot be returned or exchanged. Once a file is downloaded or accessed, it is considered delivered and used.
We do not offer refunds except in rare and exceptional cases—for example, if a file is corrupted or if there has been a technical error on our side. If you believe your case qualifies, please contact us within 7 days of purchase.
Please note that we display all assets in high resolution to help you make an informed decision before buying. It is your responsibility to ensure that the product fits your needs prior to purchase.
Important Notes for EU Customers
In certain limited circumstances, EU-based consumers may have a statutory right to withdraw from a digital purchase—only if the file has not been downloaded or accessed. Once the digital delivery begins, this right typically no longer applies.
By completing a purchase and accessing your files, you acknowledge that delivery has started and that any right of withdrawal, if applicable, is considered waived.
Refunds Will Not Be Issued For:
– Change of mind
– Product not being what you expected
– Project needs changing after purchase
– Technical inability to use the files
– Finding a similar or alternative product elsewhere
Processing of Approved Refunds
In the rare case a refund is approved, it will be processed back to the original payment method. Please allow 1–2 billing cycles for the refund to appear on your statement.
Support
If you believe you qualify for a refund under one of the exceptions listed above, contact us at support@mockups.directory. Include your order number and a description of the issue.
Changes to This Policy
We reserve the right to update this policy at any time. Any changes will be reflected on this page.
Directory Assets ISLT UG
Friedrichstraße 155
10117 Berlin
Germany